FAQ – Please RESPECT our time
PARENTS PLEASE BE PART OF THE PERFORMANCE. We need your help sometimes with getting dressed , aiding in organizing the children especially if the costume muffles our voices or is difficult to see around, parents are like our MC or partner – we are grateful.
Please have all your questions ready for us prior to calling – write them down if you must – like a grocery list – we would appreciate it.
We typically ask for a 1 hour window of arrival due to unforeseen circumstances as you know all the new road construction everywhere is very unpredictable. If you must have a performer arrive sharply at a given time , you can pay extra to have to the performer leave a few hours in advanced to assure they will arrive at a actual time. Thanks for being understanding.
Frequent Questions on Prices & More?
Q. What is the PRICE ? there are many variables involved with the price. Most variables are due to time and type of service.
— Location of event.
— Time spent at event (do not expect performers to spend more than 15 min dealing with any issues e.g. waiting for client to get money from a atm/excessive parking issues/valet problems/client taking their time mingling drinking cocktails while performers wait/etc I “OWNER” could list 100’s of inconsiderate behavior I’ve personally experienced over the years. These irresponsible actions wont be tolerated at all, if it is done, it begins to tap into your event time). We have a responsibility to many clients every week, its your JOB as a client to be prepared and be the director at the event. It is unfair to the performers time and other clients after you, if your irresponsible. Performers will arrive early to get dressed and set up. RESPECT our time because 1 bad customer causes a domino effect on every other event.
— How many performers.
— Please have your questions ready before calling in.
Q. Who Pays for Parking, Valet, Event Venue Fees, or Building Access Costs?
The client is responsible for all parking fees, valet charges, garage fees, event venue parking costs, tolls, building access fees, security gate fees, and any other expenses required for our entertainers to access the event location.
Many of our performers carry large mascot costumes, speakers, game equipment, balloon supplies, face painting kits, giveaway items, and other event materials. It is not reasonable or safe to expect entertainers to park blocks away and walk long distances carrying heavy equipment.
If your venue requires valet parking, paid parking, validation, a parking pass, loading dock access, security clearance, elevator access, or special entry procedures, these arrangements must be communicated before the event and handled by the client.
Any excessive delays caused by parking issues, security check-ins, gate access problems, building access restrictions, or clients attempting to avoid parking costs may reduce the entertainer’s available performance time. Our entertainers operate on tight schedules and often have multiple events throughout the day.
To ensure your event starts on time, please have parking arrangements, access instructions, and any required validations prepared before the entertainer arrives.
Failure to provide reasonable access or parking accommodations may result in delays, shortened performance time, additional fees, or cancellation of services without refund if access to the event location becomes impossible.
Q. What Happens if the Entertainer Must Wait for the Client?
Our entertainers operate on a strict schedule and often have multiple events booked throughout the day. It is the client’s responsibility to be prepared for the entertainer’s arrival.
Examples of delays include, but are not limited to:
• Client unavailable upon arrival
• Delays obtaining payment
• ATM trips after the entertainer arrives
• Parking, valet, or access issues not communicated beforehand
• Security gate delays
• Event host not present to direct the entertainer
• Excessive setup delays caused by the client or venue
Entertainers will wait up to 10 minutes for the client to resolve the issue. After that, a waiting fee of $25 will be charged for each additional 10-minute period.
If the issue cannot be resolved promptly, the entertainer reserves the right to leave the event and continue to their next scheduled booking. In such cases, all deposits remain non-refundable because the entertainer’s time and schedule were reserved specifically for your event.
Please understand that one delayed event can negatively affect multiple clients scheduled later that day. We appreciate clients who are prepared, organized, and respectful of everyone’s time.
Q: Does the performer bring an assistant ? No, unless its the LED Robot or Giant Transformer (than its needed – you pay for that helper)
Q. Will the performer come for 1 child ? Yes we do this all the time.
Q. Will the performer go to a church or school ? yes we do this every week.
Q. Will the performer play with the children? Yes with the interactive party.
Q. Will the performer concentrate on the birthday child? Absolutely because its their special day.
Q. Will the performer do more then 1 hour ? Yes, if in a mascot though, short breaks are needed. Costumes are very hot. Minion is the hottest, in 10 minutes it looks like you jumped into a swimming pool.
Q. Will the entertainers go to a restaurant, night club, business convention, wedding reception, photo shoot for a special event or a business promo event? We sure will
Q. Will the characters come to a legitimate charity event at a hospital? Possibly , yet only the owner of the company is willing to provide his free time e.g. charity work if time permits. You must call in to ask.
Q. Does the performer bring a music box? Yes a battery powered.
Q. Will the performer entertain at a park? Yes , we do this every week.
Q. Will the performer come to a hospital ? Yes we do this all the time.
Q. Will the characters come to a ball park ? Yes
Q. Should we tip the performer ? It isn’t mandatory to tip, but if you like the service then yea tip the performer. A little heads up , performers give out discount coupons at parties.
Payment Policy: All deposits are nonrefundable but can be credited to a future event for up to 1 year. These deposits are to lock up a entertainers schedule and for us to avoid indecisive customers or competitor companies unethical fraudulent reservations. We can cancel your event if your behavior is volatile with us. Again all deposits are non-refundable.