Message to Parents / Clients
All contract / bookings are in agreement, binding, and final with our company’s policies.
All parties require a pre-authorization on debit/credit card to rule out pranks and poor integrity.
We only accept credit card payments if client offers further asked for information due to the millions of Americans that do fraudulent credit card chargebacks.
All clients must answer their phone when performer is calling and/or texting on the performers way to the party, if client doesn’t respond , the performer will not continue driving to clients event, the performer will go to their following event and www.miamisuperhero.com “The Party Character Entertainment” LLC will charge a $25 cancel fee per character for not respecting our time.
All clients must pay attention to the 1 hour window of arrival in agreement with company and client , if client forgets this information they are welcome to call the office , if the the client makes an error assuming there is no window of arrival , we will cancel and charge $25 cancel fee for not respecting our time.
Exact Cash payment is accepted at time of performance only (not for the deposit).
Payment is required once entertainer/performer arrives to event/party. They will not begin event/performance until final payment is received upon arrival.
Your event length of time begins once entertainer/performer has arrived.
All children, parents/adults, and guest must be respectful and courteous to our staff/performers at ALL times. No violence, harassment, hit/kicking, and/or screaming/yelling is permitted to any staff/performer at any time; this includes office staff over the phone. If so, we do have the right to protect our staff/performers in which your party/event will be canceled at any time, and a cancelation fee of $25 will be charged.
We hold the right to Cancel any event/party and charge cancellation fee due to:
(1) Any violence, harassment, hitting/kicking, screaming/yelling, and/or unsafe environment towards our staff/performers.
(2) Any harassment towards our staff/performers including text-messages, voice mails, and/or phone calls.
(3) NO Checks – NO exceptions (exact cash payment and/or credit card payments only).
Pricing varies mainly due to Service type & Event Location
Prior to calling our office, please have the following information ready in order to provide you with exact pricing, as there are some variables to pricing. We don’t offer price quotes on site due to a significant amount of callers yelling and cussing at us on the phone if price is changed even for $5. Due to the volatile nature of many online/over the phone callers, we avoid this scenario by asking the client to call us for the price.
(1) Exact location to event (South Florida is a very large geographical area)?
(2) Additional Location Fees:
——- (a) North of Boca Raton.
——- (b) South of Kendall Drive 88str.
(3) Estimated time of arrival (Reserving a weekday party or a kids party place may negate window of arrival?
——- (a) 1 hour window of arrival included in price.
——- (b) Exact time of arrival VIP is $50 extra per character (weekend parties only)
(4) How many performers?
(5) Duration of performance [30 min only $10 cheaper than 1hr), 1-hour, 1.5-hours, 2-hours]?
(6) Time of event/party?
——- (a) Most requested time slot: 3PM-4PM
——- (b) Second requested time slot: 2:30PM
Be Careful with 866 and 800 numbers
1. Because they arent local
2. They cant monitor costumes & performers
3. What performer & costume really look like
4. Knowing personality in person
5. Personally training performers locally
6. If you look in other cities/states, they are there too with same pictures/videos
7. Deceiving you with cheaper prices=cheaper service
Most payments are cash upon arrival with some payments made via credit card/debit/company checks but have a lot of red tape before accepted due to the millions of Americans doing fraudulent chargebacks. The pre-authorization cancel fees are to prevent mostly competitor companies doing unethical fraudulent reservations to stress us out, pranks, and indecision in clients. You pay cash upon arrival as is to the performers before they step foot into the party providing you service. The reason is that we have had clients not pay us after a party so now we have to protect ourselves. We can cancel your booked event/party and charge the pre-authorization cancellation fee ($in the form), if at any time any children, parents/adults, and/or guest are disrespectful and/or volatile to our staff/performers at ANY time. No violence, hit, kicking, and/or screaming is permitted to any staff/performer at any time; this includes office staff. If so, we do have the right to protect our staff/performers in which your party/event will be canceled at any time, and a cancellation fee will be charged.
Our company policies set in place in order to operate your event and business effectively and efficiently. Entertainers/performers are contracted for the enjoyment and happiness of the children. Event/party planning can be stressful for some parents/adults however you must be respectful and courteous to our staff/performers at ALL times. Always refer to our FAQ as many of your questions will be answered. Your event length of time begins once the entertainer/performer has arrived. You will see the costume at the event, if you don’t like them then you can cancel. We do make adjustments on attire at times if rips occur, washing wear and tear, and many other reasons. These changes are minor but needed for maintenance. Please note, some parents do forget to bring exact payment to event in which a trip to a local bank/ATM is required. During this time, the entertainer/performer will not proceed with event until final payment is received. This will cut into the allocation time of your booked event/party.