Message to Parents / Clients
All contracts/bookings are in agreement, binding, and final with our company’s policies.
All parties require a non-refundable deposit to rule out pranks and poor integrity.
We no longer only accept credit card payments.
All clients must answer their phone when the performer is calling and/or texting on the performer’s way to the party, if the client doesn’t respond, the performer will not continue driving to the client’s event, the performer will go to their following event and www.miamisuperhero.com “The Party Character Entertainment” LLC will charge a $25 cancel fee per character for not respecting our time.
All clients must pay attention to the 1-hour window of arrival in agreement with the company and client, if the client forgets this information they are welcome to call the office, if the client makes an error assuming there is no window of arrival, we will cancel and not refund your deposit for not respecting our time.
Exact Cash payment is accepted at the time of performance only (not for the deposit).
Payment is required once entertainer/performer arrives to event/party. They will not begin the event/performance until final payment is received upon arrival.
Your event length of time begins once the entertainer/performer has arrived.
All children, parents/adults, and guests must be respectful and courteous to our staff/performers at ALL times. No violence, harassment, hit/kicking, and/or screaming/yelling is permitted to any staff/performer at any time; this includes office staff over the phone. If so, we do have the right to protect our staff/performers in which your party/event will be canceled at any time.
We hold the right to cancel any event/party if harassed in any way, especially volatile threats towards the company.
(1) Any violence, harassment, hitting/kicking, screaming/yelling, and/or unsafe environment towards our staff/performers.
(2) Any harassment towards our staff/performers including text messages, voice mails, and/or phone calls.
(3) NO Checks – NO exceptions (exact cash payment only).
Pricing varies mainly due to Service type & Event Location
Prior to calling our office, please have the following information ready in order to provide you with exact pricing, as there are some variables to pricing. We don’t offer price quotes on-site due to a significant amount of callers yelling and cussing at us on the phone if price is changed even for $5. Due to the volatile nature of many online/over the phone callers, we avoid this scenario by asking the client to call us for the price.
(1) Exact location of the event (South Florida is a very large geographical area)?
(2) Additional Location Fees:
——- (a) North of Boca Raton.
——- (b) South of Kendall Drive 88str.
(3) Estimated time of arrival (Reserving a weekday party or a kids party place may negate window of arrival?
——- (a) 1-hour window of arrival included in price.
——- (b) Exact time of arrival VIP is $50 extra per character (weekend parties only)
(4) How many performers?
(5) Duration of performance [30 min only $10 cheaper than 1hr), 1-hour, 1.5-hours, 2-hours]?
(6) Time of event/party?
——- (a) Most requested time slot: 3 PM-4 PM
——- (b) Second requested time slot: 2:30 PM
Be Careful with 866 and 800 numbers
1. Because they arent local
2. They cant monitor costumes & performers
3. What performer & costume really look like
4. Knowing personality in person
5. Personally training performers locally
6. If you look in other cities/states, they are there too with the same pictures/videos
7. Deceiving you with cheaper prices=cheaper service
We get non-refundable deposits to assure we are not wasting our time and to take you seriously. If you pay in full for the event, and cancel within 7 days of the event, the full payment is non-refundable. If you paid in full, and cancel more than 7 days in advance, the deposit portion of the payment is non-refundable. We get prank calls daily. Most payments are cash upon arrival with some payments made via credit card/debit/company checks but have a lot of red tape before being accepted due to the millions of Americans doing fraudulent chargebacks. The pre-authorization cancel fees are to prevent mostly competitor companies from doing unethical fraudulent reservations to stress us out, pranks, and indecision in clients. You pay cash upon arrival as is to the performers before they step foot into the party providing you service. The reason is that we have had clients not pay us after a party so now we have to protect ourselves. We can cancel your booked event/party, if at any time any children, parents/adults, and/or guest are disrespectful and/or volatile to our staff/performers at ANY time. No violence, hit, kicking, and/or screaming is permitted to any staff/performer at any time; this includes office staff. If so, we do have the right to protect our staff/performers in which your party/event will be canceled at any time, and a cancellation fee will be charged.
Our company policies set in place in order to operate your event and business effectively and efficiently. Entertainers/performers are contracted for the enjoyment and happiness of the children. Event/party planning can be stressful for some parents/adults however you must be respectful and courteous to our staff/performers at ALL times. Always refer to our FAQ as many of your questions will be answered. Your event length of time begins once the entertainer/performer has arrived. You will see the costume at the event, if you don’t like them then you can cancel. We do make adjustments on attire at times if rips occur, washing wear and tear, and many other reasons. These changes are minor but needed for maintenance. Please note that some parents forget to bring exact payment to an event in which a trip to a local bank/ATM is required. During this time, the entertainer/performer will not proceed with the event until final payment is received. This will cut into the allocation time of your booked event/party.